What are the shipping charges?
We offer FREE SHIPPING for all orders in India.
For international orders (except USA), we provide free shipping for all orders above USD 260. On orders less than USD 260, a shipping charge of USD 25 will be applicable.
Are there any duties and taxes applicable?
All of JADE orders are shipped internationally from our warehouse in Mumbai, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Jade takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.
Above is not applicable for USA. Orders from USA are shipped on DDP (Delivery Duties Paid) mode.
Can I change the shipping address of the order?
Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.
When will my order be delivered?
JADE wedding couture is made-to-order and takes 20 to 35 days for delivery, depending on the garment’s style and your location.
For Bridal order we require minimum 90 days to execute.
Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.
I am based out of India and want to place an order for delivery in India. Can I do that?
Yes, you can have your order delivered to India by placing it from anywhere in the world, except USA. Please ensure you enter the correct PIN code in the shipping address.
Can I book an order for delivery to more than one address?
No. You will need to place separate orders for different shipping addresses.
What if I am not available when the order is delivered?
As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.
Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our warehouse facility in Mumbai. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.
Is there a limit to the quantity that I can order?
No, there’s no limit. Shop your heart out!
How can I track my order?
You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!
How do I know what size to order?
To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference. You can also view the size chart here .
Do you offer made-to-order service?
JADE Occasion wear are all made-to-order. Please enter your details in the Made-to-Order form and our stylist will get in touch with you soon.
JADE Pret is entirely ready-to-wear. However, we do assist with minor alterations with respect to length or waist, only if the style permits. For further assistance, please get in touch with our Customer Care Team.
Can I cancel my order?
Yes! You can cancel your order only before the product has been shipped. All you have to do is get in touch with our Customer Care Team at the earliest, and they will help you out.
What do I do if my order is received in a damaged condition?
If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.
What happens if the wrong product was delivered to me?
In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.
They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.
What happens if the product I ordered is out of stock?
If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.