RETURN & EXCHANGE
What is your Return policy?
We want you to love what you purchase, but if something isn’t right do let us know.
In the unlikely event that something you ordered from jadecouture.com is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging. Please return the product within 14 days from the date on which your order was delivered and courier it to the following address:
To, E-commerce Warehouse
001, Ground Floor, Mewar Apartments,
40A, Pedder Rd, Peddar Road, Mumbai,
Please note we do not accept returns for international orders (except USA). Also we do not accept returns for made-to-order items and accessories, unless it is a quality defect.
Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 7 business days.
Am I eligible for a refund?
A refund is offered only on merchandise sold at maximum retail price, without any discount.
In special cases, a refund is provided irrespective of the type of purchase when:
The order is cancelled prior to dispatch due to unavailability.
The product is returned due to a quality defect or damage during transit.
As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days. In the case of a Cash on Delivery (COD) order, you are required to provide your account details to process the refund.
Can I return and exchange my order?
Yes, you can avail exchange on all orders brought on www.jadecouture.com, once your return is received with us. You can exchange for different size in same merchandise as returned, or an entirely new merchandise of value equal or higher than value of returned merchandise. In case you are unable to make exchange selection right away, you can opt for an online credit coupon of returned merchandise value.
What is an online credit coupon?
An online credit coupon is a digital credit note which you can avail in lieu of merchandise return or exchange on www.jadecouture.com. This coupon is valid for 90 days on a single purchase. Please apply this coupon at checkout to avail the discount. Please note the coupon is applicable on a cart value equal to or higher than the coupon value. Any cart value exceeding the coupon amount will be borne by you.
Do you offer reverse pick-up?
No, we do not offer reverse order pick-up. Any return is to be shipped by you on your own responsibility. Please share courier name and tracking number with us once you have dispatched the product in order to confirm receipt at our end.
We do not accept returns on international orders (except USA). Please contact our Customer Care for further assistance.
Please note no refunds are done at store.