We highly recommend scheduling an appointment in advance to guarantee a dedicated luxury fashion consultant is available. We suggest booking your Bridal Consultation at least 6 months prior to your wedding date, as bridal couture ensembles require a lead time of roughly 3 months to comfortably accommodate trials and
fittings.

Our bridal design consultations are entirely
complimentary. Our main bridal collection starts at INR 5,00,000 for a gown / lehenga set, while our signature limited-edition line, M&K Bridal Couture, starts at INR 8,00,000 for an exclusive gown / lehenga set.

To maximise your virtual session, we recommend sharing comprehensive details regarding your wedding themes, inspirations, preferred colors, silhouettes, and function dates before the call. You are absolutely welcome to invite family members, close friends, or stylists to join your WhatsApp, FaceTime, or Skype video sessions.

While a physical visit is unmatched, our hybrid digital model is trusted by global brides. We lay comprehensive preliminary groundwork online and tailor every element
around the bride’s precise timeline, distance, and convenience to maintain an un compromised couture experience.

Please email support@jadecouture.com with your preferred date, local time zone, full name, phone number, and requirements. Appointments can be cancelled or rescheduled up to 12 hours prior to the slot. For sudden emergencies within that window, please email us directly.

For absolute precision, we recommend wearing well- fitting inner-wear or tailored shape-wear identical or highly similar to what you plan to wear underneath your final
bridal outfit.

Our Customer Care Team will completely guide you through sizing. Our experts can schedule a dedicated WhatsApp, FaceTime, or Skype session to assist you in taking accurate measurements in real-time. We also provide detailed video tutorials for additional assistance. Clients need to wear fitted inner-wear for measurements or can be in jeans and t-shirts for body measurements.

Yes, we ship worldwide, including the US, UK, Europe, and the Middle East.

We accept multiple payment methods through authorised third-party payment gateways, including UPI, Bank Transfer, Net Banking, Credit / Debit Cards, PayPal, Razorpay, and E-wallets.

Our standard customisation and production timeline is approximately 60-90 days, followed by an estimated shipping period. Estimated timelines for specific product categories will be communicated at the time of purchase.

No, we do not offer Cash on Delivery (COD).

All sales are final. Custom-made, made-to-order, personalized, or altered ensembles are strictly non-returnable, non-refundable, and non-exchangeable.

Returns or exchanges are only eligible if the item is received damaged, incorrect, or has a manufacturing defect.

No, we do not offer Cash on Delivery (COD).

Yes. Our outfits generally include up to 3 inches of inner margin to allow for future size adjustments. Additionally, we offer complimentary fitting assistance for up to 3
months after delivery; however, the shipping cost for sending the outfit back to our Indian location must be borne entirely by the client.

This depends heavily on the specific style, embroidery complexity, and customisation involved. Please contact our team at +91-8108012004 or email support@jadecouture.com, and we will do our best to accommodate urgent requests.

We recommend professional dry cleaning only. Please strictly avoid petrol wash or washing with water as it will damage the luxury fabric and hand embroidery. Do not
directly iron the garment with high heat.

Yes, we offer luxury gift packaging services. For details, please contact us at support@jadecouture.com or
WhatsApp us at +91-8108012004.

Standard orders can only be cancelled or modified before they are billed or dispatched. For custom or made-to-order products, modifications or cancellations are strictly not possible once production and fabric cutting have begun.

Order processing begins immediately after successful payment confirmation through our gateways. Once your order has been dispatched, tracking details will be shared with you immediately via our logistics partners.

Please contact our Customer Care Team immediately at support@jadecouture.com within 72 hours of delivery. Your email must include your order number, the reason for the claim, and supporting photographs of the product. If validated, we will arrange a complimentary reverse pickup and cover all correction costs.

We work exclusively with trusted third-party logistics and premium international courier partners, including DHL, FedEx, UPS, and Bluedart.

We only create outfits using our own curated, high- quality luxury fabrics, materials, and internal design concepts. We do not accept client-provided fabrics, nor do we replicate designs from other external fashion labels or online photos.

Yes, we can create beautifully coordinated luxury ensembles for family members, children, and bridesmaids. Please discuss this with our team during your consultation.

We do not ship physical swatches. However, our team will share high-definition photos and close-up videos of the fabrics, colors, and embroidery details during your digital consultation sessions.

Yes, vegan fabric options are fully available upon request. Please contact our Customer Care Team to discuss your specific preferences.

For career opportunities, recruitment, or internship inquiries, please send your resume and cover letter, noting your preferred department and availability, to
support@jadecouture.com.

We have flagship stores in Mumbai, Delhi, Ahmedabad and Hyderabad, and accept online orders worldwide. You can reach our Customer Care Team via Call / WhatsApp at +91-8108012004 (10:30 AM – 7:30 PM IST, Monday to Saturday) or email us at support@jadecouture.com. We generally respond to all queries within 24 hours.

India: We offer complimentary shipping on all domestic orders within India.

International Orders: Shipping process are determined basis location and parcel weight at check-out

Yes. All orders are shipped internationally from Mumbai, India. Any custom duties, import taxes, or local clearance charges imposed by the destination country are the sole responsibility of the customer. JADE is not responsible for non-delivery if these government charges are refused by the recipient.

Shipping addresses can be modified before the order is billed or dispatched by contacting our team. Alternatively, you may collect your online order from any official JADE by MK store; simply inform our Customer Care Team of your preferred pickup location at least 1–2 days prior to dispatch.

Because our packages contain high-value luxury couture, an authorised signature is mandatory upon delivery. Our courier partners will attempt delivery a maximum of three times before returning the parcel to us. Additional shipping charges will apply for a re-delivery if the initial attempts fail or the address provided is incorrect.

A single placed order can only be shipped to a single address. If you need items sent to different global locations, please place them as entirely separate orders.

Please retry the transaction, verify your bank balance/payment details, or contact our Customer Care Team at support@jadecouture.com / +91-8108012004 if the gateway issue persists.

If you notice any unauthorized or suspicious payment activity, contact us immediately at
support@jadecouture.com or call +91-8108012004. Share transaction screenshots so we can verify with our authorised payment providers, and notify your bank.

Visit our website, enter your mobile number with your country code, and input the OTP received. You can also register during checkout. Registered customers enjoy a faster checkout experience, saved addresses, automated order tracking, wishlist access, and exclusive updates on new collection launches.

Click on the “Forgot Password” link on the login page for automated email instructions. To edit your information, simply log into your personal profile at any time to modify your shipping addresses and contact numbers under the “My Account” dashboard.

No, the price listed at checkout is the absolute final cost. We do not impose hidden handling fees or processing surcharges for credit or debit card usage.

Yes, we can accommodate split card payments via customised, secure payment links generated by our backend. Please contact our support team to set this up.

Yes, you can complete your purchase using our Guest Checkout option. If you prefer to log out as a registered user, your active cart items are automatically saved to your profile for your next visit.

Yes, in accordance with our Privacy Policy, you can request data deletion by emailing
support@jadecouture.com. We will remove your personal info subject to necessary tax, legal, and operational record-retention requirements.

You can completely opt out of marketing
communications at any time by clicking the “Unsubscribe” link located at the bottom of our promotional emails or SMS.